Empowering Entrepreneurs with Highly Efficient Teams to Accelerate Success

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Call us: (833) 263-2721

  • Home
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    • Real Estate Industry
    • Small Business Industry
  • Contact Us Today!
  • Read Our Blog

You can’t buy time, but you can free it up.

entrepreneurship reimagined

Delegate anything to a Virtual Assistant. 

Focus on what drives your success: growth, innovation, and client relationships. 

KEEP READING

Welcome to Avra Call Center and Virtual Assistance Services.

Hire a Filipino Virtual Assistant | Customer Service Call Center Agents from the Philippines

Scalable Solutions

Scalable Solutions

Scalable Solutions

Our solutions are designed to scale with your business. We can easily adjust our team size and services to meet your changing needs.

Hire a Filipino Virtual Assistant | Customer Service Call Center Agents from the Philippines

Our Services

Scalable Solutions

Scalable Solutions

At Avra Call Center, we offer a wide range of services to meet the needs of our clients. Whether you need help with technical support, customer service, or sales, we have the expertise to deliver results.

Our Team

Scalable Solutions

Our Team

Our team consists of highly efficient and trained professionals who are dedicated to providing exceptional service. We pride ourselves on our friendly and knowledgeable team.

Your Virtual Team for Real Success.

HEALTHCARE INDUSTRY

HEALTHCARE INDUSTRY

HEALTHCARE INDUSTRY

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LEGAL AND LAW FIRMS

HEALTHCARE INDUSTRY

HEALTHCARE INDUSTRY

Learn More

REAL ESTATE INDUSTRY

Retail and Small Business

Retail and Small Business

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Retail and Small Business

Retail and Small Business

Retail and Small Business

Learn more

Our Process.

 

1. Personalized Onboarding Consultation

We begin with a Personalized Onboarding Consultation to understand your business’s unique goals and resource needs. This tailored session helps us provide specific advice on how to maximize the effectiveness of your offshore team.


2. Rigorous Candidate Selection Process

Our recruitment team meticulously selects and assesses candidates based on your requirements. This process includes a technical check of their computer and internet setup, along with standardized tests in English proficiency, logical reasoning, and numerical skills.


3. Transparent Time Tracking and Billing

Our Client Services Team tracks all logged hours, providing detailed bi-weekly timesheet summaries. You are billed only for the hours worked, ensuring transparent and fair billing practices.


4. Simplified Monthly Invoicing

At the end of each month, we compile all logged hours and issue a single, straightforward invoice. This comprehensive account management approach simplifies the billing process, making it easier for you to manage your costs.

 At Avra Call Center, our goal is to ensure you build a highly efficient and effective team. With our tailored and scalable operations approach, we seamlessly match your business with skilled virtual assistants and call center agents, eliminating the guesswork in staffing. We offer flexible, no-binding contracts, allowing you to cancel anytime. Additionally, we assign a dedicated Client Success Manager (CSM) to your account, ensuring you have the support needed to achieve success. 

FREQUENTLY ASKED QUESTIONS

Why Choose Us?

No Set-up Fees

No Binding Contract and 72-Hour Cancellation Policy

No Binding Contract and 72-Hour Cancellation Policy

 At Avra Call Center, we make it easy to get started with our services. We don't charge any setup fees when you sign up. This means you can begin using our solutions without any initial costs for account setup, software integration, or training.

No Binding Contract and 72-Hour Cancellation Policy

No Binding Contract and 72-Hour Cancellation Policy

No Binding Contract and 72-Hour Cancellation Policy

 We provide flexibility with no binding contracts, allowing you to adjust your service as needed. Additionally, you can cancel at any time with just 72 hours' notice. This policy ensures you have the freedom and control to use our services according to your needs, without long-term commitments. Enjoy peace of mind with our adaptable and customer-friendly approach. 

Pay Only Hourly Rate (no hidden fees)

No Binding Contract and 72-Hour Cancellation Policy

Pay Only Hourly Rate (no hidden fees)

 You are charged only the agreed-upon hourly rate, with no hidden fees or unexpected costs. This clear and straightforward approach ensures you receive the best support from our skilled virtual assistants, without worrying about any financial surprises. We are committed to providing high-quality service with integrity and full transparency in our billing practices. 

24/7 Operations

Flexible Work Options for Our Clients

Pay Only Hourly Rate (no hidden fees)

We operate 24/7 to ensure your business is always supported. Our team is available around the clock, including nights, weekends, and holidays, to provide consistent and reliable service.

Whether you need customer support, technical assistance, or any other service, we're here for you at any time of day. You can count on us to be there whenever you need us.

With Avra Call Center, enjoy seamless and uninterrupted service, 24/7.

Customizable Solutions

Flexible Work Options for Our Clients

Flexible Work Options for Our Clients

We understand that every business is unique and has its own set of needs. That's why we offer customizable solutions to meet the specific requirements of each of our clients. Whether you need help with customer support, sales, or technical support, we've got you covered.

Flexible Work Options for Our Clients

Flexible Work Options for Our Clients

Flexible Work Options for Our Clients

 

At Avra Call Center, we offer flexible work options to meet the unique needs of our clients. Whether you require part-time or full-time support, we can customize our services to align with your business requirements. Our flexible approach ensures that you receive the right level of assistance, tailored to your specific needs.

Choose Avra Call Center for adaptable service options that cater to your business, whether part-time or full-time.

Get to know us.

Global Trust in the Philippines

 The Philippines has emerged as a premier destination for call center operations, earning the confidence of companies worldwide for their customer service needs. Organizations from the United States, the United Kingdom, Australia, Canada, and beyond consistently turn to the Philippines for its exceptional English language proficiency and cultural compatibility with Western nations. Esteemed corporations like AT&T, HSBC, and Telstra have successfully built and expanded their customer service operations in the Philippines, benefiting immensely from the professionalism and dedication of Filipino call agents.

This widespread trust and reliance on the Philippines underscore its position as a global leader in providing high-quality, cost-effective customer service solutions. The ability to deliver top-notch service at competitive prices makes the Philippines a compelling choice for businesses aiming to enhance their customer service while managing costs efficiently. The proven success of Filipino call centers in meeting and exceeding client expectations continues to attract more companies seeking reliable and effective customer service partners.

Our Team - Exceptional Filipino Workforce

The Filipino culture is renowned worldwide for its exceptional hospitality, unwavering dedication, and strong work ethic. These cultural hallmarks, deeply embedded in the Filipino way of life, are perfectly complemented by excellent English communication skills, making our Filipino call agents and virtual assistants some of the best in the industry. The Philippines boasts a rigorous educational system that produces highly competent graduates, many of whom excel in various professional fields such as law, healthcare, business, and technology.

Our call agents and virtual assistants bring more than just English communication skills to the table; they are equipped with critical thinking and problem-solving abilities honed through a comprehensive educational journey. This educational background, combined with practical experience, enables them to handle complex customer inquiries, administrative tasks, and technical challenges with efficiency and empathy. They are adept at understanding and addressing the unique needs of customers and clients from diverse backgrounds, ensuring that every interaction is not only smooth but also personalized and meaningful.


Hire a Filipino Virtual Assistant | Customer Service Call Center Agents from the Philippines

Our Technology and How We Protect Your Data

Our Technology and How We Protect Your Data

By harnessing the power of Azure, we provide a robust and flexible workspace that adapts to the ever-changing demands of customer service. Azure’s global network of data centers ensures low latency and high performance, enabling our agents to deliver real-time, responsive service to clients worldwide. This cloud-based approach allows for user-friendly operations, making it easy for our team to maintain high productivity and service quality.

We employ cutting-edge communication technologies, including VoIP systems and AI-driven customer service tools, to streamline interactions and enhance efficiency. Our integrated CRM systems provide our agents with comprehensive customer information, enabling personalized and effective service. We also utilize advanced call routing and queue management systems to ensure that every customer query is handled promptly and efficiently.

Discover Our Technology

Frequently Asked Questions

Please reach us at our Contact Us page if you cannot find an answer to your question.

Avra Call Center provides a wide range of virtual assistance services, including customer support, appointment scheduling, order handling, legal assistance, and administrative tasks. Our agents are skilled in serving various industries, including legal, healthcare, hospitality, real estate, and more. 


All our virtual assistants are based in the Philippines. Many of our team members are law graduates, board passers, attorneys, and graduates of Nursing, Physical Therapy, and other related Allied Sciences. 


The Philippines is renowned for its highly skilled and English-proficient workforce, making it an ideal location for outsourcing services. Many Filipinos have strong backgrounds in fields such as law, healthcare, and customer service, providing a high level of expertise and professionalism. Additionally, the cultural affinity with Western countries, particularly in terms of work ethic and communication style, ensures smooth interactions with international clients. The cost-effectiveness of outsourcing to the Philippines also allows us to offer competitive rates without compromising on quality. 


We specialize in the legal and law firms industry, hospitality industry (including restaurants, hotels, and daily stores), real estate, financial planning, and healthcare (such as hospitals, medical offices, radiology offices, laboratories, and nursing homes). 


 Our virtual assistants come from diverse professional backgrounds, including law, healthcare, business, and customer service. Many hold advanced degrees and certifications, and all have undergone rigorous training to ensure they provide high-quality support. 


 Yes, some of our virtual assistants are law graduates and licensed attorneys in the Philippines. They can assist with various legal tasks, including document preparation, research, and client communication. 


 Yes, we offer specialized services for healthcare providers, including medical billing, appointment scheduling, patient communication, and administrative support. Our team includes professionals with healthcare backgrounds such as Nurses, Physical Therapists and even Pharmacists! 


Read more from our Healthcare Industry Page. Click here.


 We have strict protocols in place to ensure the quality of our services and the confidentiality of our clients' information. Our team members are trained in data security and privacy, and we adhere to industry standards and best practices. 


Read more about our Technology and How we take compliance, privacy and security very seriously. Click and Read Here.



The onboarding process at Avra Call Center is designed to be smooth and efficient, ensuring that clients quickly receive the support they need. Here's an overview of the process:

  1. Initial Consultation: We begin with an initial consultation to understand your specific needs and requirements. This helps us identify the key tasks and responsibilities you require from your virtual assistants.
  2. Needs Assessment and Planning: Based on the consultation, we conduct a needs assessment to determine the ideal skill set and qualifications required for your tasks. We then develop a customized plan that outlines the scope of work, preferred communication channels, and scheduling.
  3. Team Selection: Our expert team at Avra Call Center carefully selects the most suitable virtual assistants from our pool of skilled professionals. We ensure the highest quality match by choosing virtual assistants with the right expertise and experience. Clients do not select the virtual assistants; our experienced team makes the selection to ensure the best fit.
  4. Client Success Team Leader Assignment: For every account, we assign a dedicated Client Success Team Leader who acts as your primary point of contact. This leader ensures that communication is smooth, your needs are met, and any issues are promptly addressed.
  5. Introduction and Orientation: Once the team is selected, we introduce them to your work environment and provide a detailed orientation. This includes familiarizing them with your processes, tools, and specific expectations to ensure they are fully prepared to integrate seamlessly.
  6. Training and Setup: If needed, we provide specialized training to the virtual assistants to ensure they are well-prepared for your specific tasks and tools. We also assist with the technical setup, including access to necessary software and communication tools.
  7. Ongoing Support and Communication: Throughout the engagement, we offer continuous support and maintain open communication channels. We encourage regular feedback to ensure our services consistently meet your expectations and address any concerns promptly.
  8. Performance Monitoring and Feedback: We periodically review the performance of our virtual assistants and gather feedback from you to ensure the quality of service. If any adjustments are needed, we address them proactively.

Our goal is to provide a seamless onboarding experience, allowing you to quickly benefit from the expertise and efficiency of our virtual assistants. Click here to get started!


 Avra Call Center operates 24/7 to accommodate clients from different time zones and ensure continuous support for your business. 


 To hire a virtual assistant, simply contact us through our website or call our customer service hotline. We will discuss your specific needs and match you with a suitable assistant. The onboarding process is quick and straightforward. 


Learn more.


 You can get started with a virtual assistant within 72 hours of your initial consultation or up to 7 days depending on your need. This quick turnaround ensures that your business needs are met promptly. 


Our pricing is flexible and depends on the specific services required, the complexity of the tasks, and the duration of the engagement. We offer competitive rates and customizable packages to meet your needs. 


Communication can be conducted via email, phone, chat, or video conferencing, depending on your preference. We aim to provide seamless and responsive communication channels for efficient collaboration. 


If you encounter any issues or need to adjust your service, you can contact our support team. We are dedicated to resolving any concerns promptly and ensuring your satisfaction. 


Yes, we can provide specialized training to our virtual assistants to meet the unique needs of your business. This ensures that our team is well-prepared to handle your specific requirements. 


 To get started, simply reach out to us through our website's contact form, email, or phone. We'll guide you through the process, discuss your needs, and provide a tailored solution for your business. 


 We sincerely apologize if the performance of your assigned virtual assistant does not meet your expectations. Your satisfaction is our priority, and we want to ensure you receive the best service possible. If you're not satisfied, you can request a change. Please reach out to our support team, and we'll promptly address your concerns and provide a new assistant who better suits your needs. Our goal is to find the right fit for your business and ensure you have a positive experience with our services. 


There is no extra-fee and replacement can be within 24 to 72 hours turn around time.


Contact our Client Support Here.


Yes, Avra Call Center can provide multiple virtual assistants or an entire team to support your surgical medical group. We understand that a surgical practice has unique needs, including patient scheduling, medical billing, insurance verification, surgical coordination, administrative tasks, and patient communication. We can assemble a team of virtual assistants, including clinical nurses, with the expertise required to manage these responsibilities. This ensures your practice runs smoothly and efficiently. Our team members are trained in healthcare-related tasks, including surgical coordination, and are dedicated to providing high-quality support tailored to the specific needs of your practice. Click here to get started! 


 Yes, Avra Call Center can provide multiple virtual assistants or an entire team to support your law firm. Our virtual assistants, based in the Philippines, are highly skilled professionals, including law graduates and licensed attorneys. They are experienced in handling diverse tasks such as client communication, legal research, document preparation, appointment scheduling, and administrative work. The Filipino workforce is known for its strong work ethic, proficiency in English, and dedication to quality service. We are committed to providing high-quality support tailored to the specific needs of your law firm. Click here to get started! 


Read more from our Legal and Law Industry Page. Click here.


Billing:
Billing at Avra Call Center is transparent and straightforward. Clients are billed based on the agreed-upon rates and the scope of services provided. We offer flexible billing options, including hourly rates, monthly packages, or project-based pricing. Invoices are typically issued monthly, and detailed statements are provided to ensure clarity and transparency.

Contracts:
We have a signed agreement and a contract in place to outline the terms and conditions of our services. However, we do not require binding or long-term commitment contracts. This approach allows clients to enjoy flexibility and the option to adjust or discontinue services as needed.

Refunds:
If for any reason you are not satisfied with our services, we encourage you to contact us immediately. We review each situation on a case-by-case basis to determine the appropriate resolution. Refunds are typically addressed according to the terms outlined in the agreement. We process refunds within 30 days, depending on the timing of the request. Our goal is to resolve any issues amicably and to the satisfaction of our clients.

Termination:
You can cancel or terminate our services at any time with a 72-hour e-signed notice. This notice can be submitted via email and is considered legally binding. This policy provides our clients with flexibility and peace of mind, ensuring a smooth transition if services need to be adjusted or discontinued. Our Client Success Team Leader will assist in managing the process to ensure it is handled professionally and with minimal disruption.

For any specific questions or concerns regarding billing, contracts, refunds, or termination, clients can contact their assigned Client Success Team Leader or our support team for assistance. We are committed to providing clear and responsive communication to address all client needs.


 Filipinos are often considered among the happiest due to their resilient nature, strong family bonds, vibrant community life, and positive outlook on life. Their cultural traditions, warm climate, and natural sense of humor also play a significant role. 


 Filipinos are known for their strong work ethic, dedication, and professionalism. They take pride in their work, often going above and beyond to achieve their goals. This sense of accomplishment and purpose in their professional lives contributes significantly to their overall happiness and well-being. 


 Filipinos are known for their dedication, reliability, and adaptability in the workplace. They often bring a positive attitude and a willingness to learn, which enhances their performance and contributes to a productive and harmonious work environment. This positive work culture further boosts their overall happiness. 


Anthropologist F. Landa Jocano and various international surveys, including the "World Happiness Report," have highlighted the high levels of happiness among Filipinos. Observers often cite their resilience, strong social connections, and positive disposition as key factors. 

 

Several notable figures and organizations have commented on the happiness and positive attributes of Filipinos, particularly their resilience, work ethic, and community-oriented culture:

  1. Anthony Bourdain: The renowned chef and television host praised the warmth and hospitality of Filipinos, noting their resilience and positive outlook despite facing challenges. He highlighted their vibrant culture and strong sense of community.
  2. World Happiness Report: This annual publication, which ranks countries based on happiness levels, has consistently noted the high levels of reported well-being among Filipinos. The report often cites the strong social networks and community support as key factors contributing to their happiness.
  3. Time Magazine: In various articles, Time has recognized the Philippines as one of the happiest countries, emphasizing the strong family values, close-knit communities, and the ability of Filipinos to find joy and contentment in everyday life.
  4. CNN Travel: CNN has featured the Philippines in several pieces, often highlighting the warmth, friendliness, and hospitality of the people. They have praised the Filipino work ethic, noting the dedication and positivity that Filipinos bring to their professional lives.
  5. Lonely Planet: This popular travel guide has often highlighted the infectious optimism and friendly nature of Filipinos. They note that despite economic challenges, Filipinos maintain a positive outlook and a welcoming attitude towards visitors.
  6. United Nations: The UN has recognized the resilience of the Filipino people, especially in the face of natural disasters. Their reports often note how community spirit and strong social bonds play a crucial role in recovery and maintaining a positive outlook.


Read Our Blog

 In the contemporary landscape of global business operations, the outsourcing of call center services has emerged as a strategic solution for companies seeking to enhance customer service, optimize operational efficiency, and remain competitive in an increasingly dynamic marketplace. Call center outsourcing involves the delegation of customer support, telemarketing, and related services to specialized third-party service providers, often located in different geographic regions. 

Interesting Articles to Read

The 8 Incredible Benefits of Outsourcing to the PhilippinesWhy Filipino Virtual Assistance for Lawyers and Legal Firms?The Advantages of Partnering with Company with a Filipino TeamReducing Patient Wait Times: Strategies for Efficient Call Handling in Healthcare Call CentersMaximizing Realtor Efficiency: The Role of Virtual Assistants

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Avra Call Center & Virtual Assistance Services

Call us: (833) 263-2721

222 SCHANCK ROAD 

FREEHOLD NEW JERSEY, USA 07728


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