Our solutions are designed to scale with your business. We can easily adjust our team size and services to meet your changing needs.
At Avra Call Center, we offer a wide range of services to meet the needs of our clients. Whether you need help with technical support, customer service, or sales, we have the expertise to deliver results.
Our team consists of highly efficient and trained professionals who are dedicated to providing exceptional service. We pride ourselves on our friendly and knowledgeable team.
We begin with a Personalized Onboarding Consultation to understand your business’s unique goals and resource needs. This tailored session helps us provide specific advice on how to maximize the effectiveness of your offshore team.
Our recruitment team meticulously selects and assesses candidates based on your requirements. This process includes a technical check of their computer and internet setup, along with standardized tests in English proficiency, logical reasoning, and numerical skills.
Our Client Services Team tracks all logged hours, providing detailed bi-weekly timesheet summaries. You are billed only for the hours worked, ensuring transparent and fair billing practices.
At the end of each month, we compile all logged hours and issue a single, straightforward invoice. This comprehensive account management approach simplifies the billing process, making it easier for you to manage your costs.
At Avra Call Center, our goal is to ensure you build a highly efficient and effective team. With our tailored and scalable operations approach, we seamlessly match your business with skilled virtual assistants and call center agents, eliminating the guesswork in staffing. We offer flexible, no-binding contracts, allowing you to cancel anytime. Additionally, we assign a dedicated Client Success Manager (CSM) to your account, ensuring you have the support needed to achieve success.
The Philippines has emerged as a premier destination for call center operations, earning the confidence of companies worldwide for their customer service needs. Organizations from the United States, the United Kingdom, Australia, Canada, and beyond consistently turn to the Philippines for its exceptional English language proficiency and cultural compatibility with Western nations. Esteemed corporations like AT&T, HSBC, and Telstra have successfully built and expanded their customer service operations in the Philippines, benefiting immensely from the professionalism and dedication of Filipino call agents.
This widespread trust and reliance on the Philippines underscore its position as a global leader in providing high-quality, cost-effective customer service solutions. The ability to deliver top-notch service at competitive prices makes the Philippines a compelling choice for businesses aiming to enhance their customer service while managing costs efficiently. The proven success of Filipino call centers in meeting and exceeding client expectations continues to attract more companies seeking reliable and effective customer service partners.
The Filipino culture is renowned worldwide for its exceptional hospitality, unwavering dedication, and strong work ethic. These cultural hallmarks, deeply embedded in the Filipino way of life, are perfectly complemented by excellent English communication skills, making our Filipino call agents and virtual assistants some of the best in the industry. The Philippines boasts a rigorous educational system that produces highly competent graduates, many of whom excel in various professional fields such as law, healthcare, business, and technology.
Our call agents and virtual assistants bring more than just English communication skills to the table; they are equipped with critical thinking and problem-solving abilities honed through a comprehensive educational journey. This educational background, combined with practical experience, enables them to handle complex customer inquiries, administrative tasks, and technical challenges with efficiency and empathy. They are adept at understanding and addressing the unique needs of customers and clients from diverse backgrounds, ensuring that every interaction is not only smooth but also personalized and meaningful.
By harnessing the power of Azure, we provide a robust and flexible workspace that adapts to the ever-changing demands of customer service. Azure’s global network of data centers ensures low latency and high performance, enabling our agents to deliver real-time, responsive service to clients worldwide. This cloud-based approach allows for user-friendly operations, making it easy for our team to maintain high productivity and service quality.
We employ cutting-edge communication technologies, including VoIP systems and AI-driven customer service tools, to streamline interactions and enhance efficiency. Our integrated CRM systems provide our agents with comprehensive customer information, enabling personalized and effective service. We also utilize advanced call routing and queue management systems to ensure that every customer query is handled promptly and efficiently.
